Terms and conditions
All the baptismal clothes and packages of the company letante.gr are handmade and made each one separately. For the above reasons it is very likely that there are small differences compared to the product you have seen in the photo. These differences certainly do not concern basic elements of the garment such as design, seam, etc. but in minor elements such as embroidery and embellishment of the garment.
Orders / Deliveries
An order is considered registered as soon as you complete the procedures required in the online store, the product is paid for and you receive an email for the successful completion of your order.
The company must deliver the christening clothes and shoes within two to three (2-3) weeks from the registration of the order and the christening packages or individual items (boxes, candles, oilcloths, oil sets) within three to four (3- 4) weeks. Delays due to the transport service due to increased volume of deliveries do not concern the company letante.gr but remain the sole responsibility of the transport service.
As many of our items are sourced from third parties there is always the possibility of a shortage in one item. In this case we contact you directly where we can proceed to the selection of another item to be replaced or to proceed with the rejection of the order and the return of your money.
Shipping your order is done in one of the following ways.
A) upon receipt from our store
B) by sending through the Hellenic Post
C) by courier
In no case can the company letante.gr guarantee the delivery time if other bodies are involved. Delays due to the transport service due to increased volume of deliveries do not concern the company letante.gr but remain the sole responsibility of the transport service, as mentioned in the section Orders / Deliveries.
The order can be canceled in the following cases:
A) up to two (2) days after placing the order. In this case you will be refunded the entire amount you have paid.
B) from three (3) to seven (7) days after placing the order. In this case, 80% of the amount you paid will be refunded.
C) from eight (8) to fourteen (14) days after placing the order. In this case you are refunded 50% of the amount you have paid.
In any case, in order to activate the refund clause, you must immediately send us an email to firstname.lastname@example.org or inform us by phone at +30 210 420 77 61.
Product Return / Replacement
There is a possibility of returning your order due to an error or defective product. In the event of an error on our part (due to incomplete packaging that led to the destruction of the product or receipt of another product than the one you ordered) then the company assumes the responsibility to replace the damaged or wrong product with the same or another after consultation and exclusively with shipping costs borne by the same. If you still want your entire order returned then you get a full refund for the damaged or faulty product and 50% of the purchase price for the other items.
In order for the request for Return or Replacement of products to be accepted, the following conditions must be met:
A) The Return or Replacement application must be made up to two (2) working days from the receipt of the products, sending an email to email@example.com or by phone at +30 210 420 77 61. If the communication is delayed further, the request may not be accepted.
B) The products to be accepted must be in the original condition sent by the company. More specifically they should not: have been washed, used in any way, removed labels and their packaging damaged. In case of a damaged product, it is necessary to photograph its packaging before opening the packages to certify the responsibility of the transport company.
C) For the return of the products you must have taken care of their proper packaging so that they remain protected during transport. In addition, you must have received instructions from the company letante.gr for the transport company that will be used as well as the customer code that will be charged to avoid any additional charge of your own.
If confirmed by the company letante.gr and the arrangement for the return of the order is completed, the company is obliged to pay the refund within ten (10) days from the receipt of the return. The same refund period applies to the cancellation of your order before receipt.
Finally, note that the shipping costs are borne by the company letante.gr only in case of return due to our mistake or defective product. In any other case they are the responsibility of the customer.
Contact details for more information: E-mail: firstname.lastname@example.org or call us at +30 210 420 77 61